Refund & Cancellation Policy
This Policy applies to InvoiceSolved Starter and Pro subscriptions. It does not govern refunds between an InvoiceSolved user and that user’s own customers.
Effective date: October 2, 20261. Monthly and yearly subscriptions
Paid plans are offered on monthly and yearly recurring billing intervals. Stripe charges the selected subscription price at checkout and at each renewal unless the subscription is canceled or otherwise ends. The Pricing page displays the current price and billing interval before checkout.
2. Cancellation
You can manage or cancel a Stripe-managed subscription through the Billing Portal available from your InvoiceSolved Account page. A cancellation scheduled for the end of the current billing period stops future renewal, and paid access continues through the access-through date shown in your account. Deleting application content or stopping use does not itself cancel a subscription.
3. Subscription refunds
Except where required by applicable law, subscription charges are generally non-refundable after a billing period begins, and cancellation does not automatically create a prorated refund. If you believe a charge is duplicated, incorrect, unauthorized, or affected by another billing issue, contact support promptly with enough information for us to investigate. Refund requests are reviewed and decided case-by-case, do not guarantee a refund, and any approved refund will be returned through Stripe to the applicable payment method.
4. Failed payments
If a subscription payment fails, Stripe may request an updated payment method or retry the charge. Your subscription may show a past-due or other billing state while recovery is attempted, and paid access may change when the effective subscription state changes. You can use the Billing Portal to update a supported payment method.
5. Plan and billing-cycle changes
Supported upgrades may be processed with prorated billing through Stripe and take effect after required payment is confirmed. Supported downgrades or billing-cycle reductions may be scheduled for the end of the current billing period. InvoiceSolved shows the effective timing before or after the change is submitted. This policy does not promise an automatic cash refund or credit for a plan change.
6. Promotional and introductory pricing
If InvoiceSolved advertises promotional or introductory pricing, the offer terms shown at signup or on the Pricing page apply. Current launch pricing is described as remaining in effect while the applicable subscription remains active. Canceling and later resubscribing may make the account subject to then-current pricing.
7. Customer invoice refunds are separate
Refunds for payments made to an InvoiceSolved user through a connected Stripe account are the responsibility of that merchant and are separate from InvoiceSolved subscription charges. Contact the merchant shown on the invoice or estimate about those transactions.